Due to the sensitive nature of live animals, we do not accept returns or refunds on live pet sales. But we will take warranty for small animals upto 3 months and medium and large pets at least 6 month. However, for non-living items (food, toys, accessories), returns are accepted within 7 days of delivery if the product is damaged or incorrect. Proof via photos is required. Refunds will be processed within 5–7 working days after product verification.
Due to the sensitive nature of live animals, we do not accept returns or offer refunds for live pet sales. However, we do provide a health warranty as follows:
- Small animals: Covered under warranty for up to 3 months
- Medium and large pets: Covered under warranty for a minimum of 6 months
For non-living items such as food, toys, and accessories:
-Refunds will be processed within 5–7 working days after the returned item is verified
-Returns are accepted within 7 days of delivery if the product is damaged or incorrect
–Photo proof of the issue is required for verification
Effective Date: [1 May 2025]
Website: www.petmultiverse.in
At Pet Multiverse, your satisfaction is our priority. We want you and your pets to love every product you order. If you’re not happy with your purchase, we’re here to help.
📦 Returns Eligibility
You can request a return if:
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The product is damaged, defective, or incorrect upon delivery.
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You notify us within 48 hours of receiving the order.
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The product is unused, in original packaging, and in resalable condition.
❌ We do not accept returns for:
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Opened food or grooming products
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Pet hygiene items (to prevent contamination)
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Items damaged due to customer misuse
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Products bought during clearance sales or offers (unless defective)
🔁 How to Request a Return
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Email us at [email protected] within 48 hours of delivery.
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Attach clear photos showing the issue.
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Our support team will verify and approve eligible returns.
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Once approved, we’ll arrange pickup or guide you on return steps.
💰 Refund Process
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Refunds are processed to your original payment method within 7–10 working days after the product is received and inspected.
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
🔄 Replacements
If the item is damaged or incorrect, we’ll offer a free replacement or refund—your choice.
❗Important Notes
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Return shipping costs are covered only if the item is defective or wrong.
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No returns or refunds will be accepted after 48 hours of delivery.
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Always record an unboxing video if your order appears tampered or damaged.
📞 Need Help?
Reach out to us:
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📧 Email: [email protected]
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📞 WhatsApp/Call: [+91-8237252084]
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🕒 Support hours: Mon–Sat, 10 AM – 6 PM
We’re here to help you shop worry-free. Thank you for being a part of the Pet Multiverse family! 🐾
