Due to the sensitive nature of live animals, we do not accept returns or refunds on live pet sales. But we will take warranty for small animals upto 3 months and medium and large pets at least 6 month. However, for non-living items (food, toys, accessories), returns are accepted within 7 days of delivery if the product is damaged or incorrect. Proof via photos is required. Refunds will be processed within 5–7 working days after product verification.
Due to the sensitive nature of live animals, we do not accept returns or offer refunds for live pet sales. However, we do provide a health warranty as follows:
- Small animals: Covered under warranty for up to 3 months
- Medium and large pets: Covered under warranty for a minimum of 6 months
For non-living items such as food, toys, and accessories:
-Refunds will be processed within 5–7 working days after the returned item is verified
-Returns are accepted within 7 days of delivery if the product is damaged or incorrect
–Photo proof of the issue is required for verification
