Privacy Policy

Last Updated: [11th June 2026]

Welcome to Pet Multiverse (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://petmultiverse.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Order Information
• Payment Details (processed securely by our payment partners)

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional offers (only where permitted)

3. Payment Security

We do not store your complete debit card, credit card, UPI PIN, or banking credentials.

Payments are securely processed through trusted third-party payment gateways such as Phonepay and other authorized payment providers.

4. Payment Processing

Pet Multiverse partners with trusted third-party payment service providers, including PhonePe, Cashfree Payments, and other authorized payment gateways, to securely process online transactions. When you make a payment on our website, your payment information (such as debit/credit card details, UPI information, or net banking credentials) is processed directly by the selected payment service provider through secure, encrypted systems. Pet Multiverse does not store your complete card details, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials. Your use of these payment services is also subject to the respective privacy policies and terms of the payment provider.

5. Shipping Information

Your shipping details are shared only with our logistics partners to deliver your orders efficiently.

6. Cookies

We use cookies to:

• Improve website performance
• Remember your preferences
• Analyze visitor traffic
• Enhance your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

7. Third-Party Services

We may use trusted third-party services including:

• PhonePe Payment Gateway
• Logistics & Shipping Partners
• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• WooCommerce Plugins
• Email & Marketing Service Providers

These providers have their own privacy policies governing how they process data.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable safeguards, no method of transmission or storage is completely secure.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send updates about products, offers, and services. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

10. Children’s Privacy

Our website is intended for use by individuals who are legally able to make purchases. We do not knowingly collect personal information from children without appropriate consent.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data (subject to legal or business retention requirements)
• Withdraw consent where processing is based on consent
• Contact us with questions regarding your personal information

12. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Meet legal and tax obligations
• Resolve disputes
• Enforce our policies

13. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective once published on this page. Please review this policy periodically.

14. Contact Us

Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer

Insert Name of the Office: Pet Multiverse

Designation: Mr. Ashish Rambhau Kapse

Contact us: Website: https://petmultiverse.in

Email: petmultiverse01@gmail.com

Phone: +91-8237252084

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)