Effective Date: 22 May 2025
1. Introduction
Welcome to PetMultiverse.in (“we”, “our”, or “us”). We are committed to protecting your privacy and the personal data you share with us. This Privacy Policy describes how we collect, use, store, and share your information when you interact with our website or use our services.
2. Information We Collect
We may collect the following types of data:
a. Personal Information
Name
Email address
Phone number
Billing and shipping addresses
Payment information
b. Pet Information
Pet’s name, breed, age, gender, and health details
c. Account Details
Username and password for your account
d. Usage Data
IP address
Browser type
Pages visited
Session duration
e. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience, personalize content, and analyze traffic.
3. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment: To process payments, deliver orders, and handle returns/refunds
Account Management: To maintain your account and respond to customer service requests
Personalization: To offer recommendations and tailor content
Communication: To send order updates, offers, and newsletters (opt-in only)
Analytics: To improve website performance and customer experience
Legal Compliance: To meet regulatory obligations
4. Legal Basis for Data Processing
We process your data under the following legal bases:
Consent: When you voluntarily submit information
Contractual Obligation: When necessary to fulfill a service
Legal Requirement: When we’re required to by law
Legitimate Interest: For fraud prevention, analytics, and improving user experience
5. Sharing Your Information
We do not sell or rent your data. However, we may share your information with:
Service Providers: Payment processors (Razorpay), shipping partners (Ship rocket), hosting & analytics tools
Legal Authorities: If required by law or to enforce our rights
Business Transfers: In case of a merger, acquisition, or asset sale
6. Data Security
We implement robust security protocols including encryption, SSL certificates, and regular server monitoring to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
Your data is retained as long as it is required for the purposes listed above or as mandated by law. After that, it is securely deleted.
8. Your Rights
You may request to:
Access: View the data we hold about you
Correct: Fix any inaccurate or outdated information
Delete: Remove your personal data (unless legally required to retain)
Object: Opt out of direct marketing
To exercise these rights, email us at [email protected] or WhatsApp us at +91 9511252084
9. Cookies
We use cookies to provide core functionalities like remembering your login and cart items. You can disable cookies in your browser settings, but this may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children without parental consent.
12. International Data Transfers
Some of our third-party service providers may store or process data outside India. By using our website, you consent to this transfer in accordance with applicable data protection laws.
13. Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted with a new “Effective Date.” Continued use of our services means you agree to the revised terms.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Phone: +91 8237252084
Address: Pet Multiverse, Pune – Maharashtra, India
